Purchasing Gemstones from Alpine Gems

It's easy. Contact me regarding your preferred method of payment and to verify that your gemstone(s) is still available. Please include your complete shipping address along with the gem name, its weight, specimen number and price for each gemstone that you wish to order. All prices are in Canadian dollars and shipping is extra.

• E-mail: brad@alpinegems.ca I will generally reply within a day if I'm not out of town. E-mail is usually the easiest and most reliable way to reach me.
  
  
• Telephone: (613) 549-3728

Once you've placed an order I will confirm that the gems are available and reserve them in your name. I will contact you to confirm the order and inform you of the shipping charges and the total price. If payment is not received within 2 weeks, the gemstones will be released for sale.

Payment Methods    Top

Accepted methods of payment are:

• cheque,
• money order,
• major credit cards.

All prices are in Canadian dollars. Payment in US dollars is accepted, but because the exchange rate is constantly changing I can't post the exact US dollar equivalent. Please contact me regarding US dollar prices or check the exchange rate at rate.com.

Shipping    Top

All shipping fees are extra. Orders will be shipped once payment has been made.

Within Canada there are several shipping options. For orders valued under $100 Cdn Canada Post is used. Rates vary from $3 to $22 depending upon destination and desired speed of delivery (see chart for details). For orders between $100 and $500 Cdn Federal Express Courier is used. FedEx rates vary according to region and service is not available in some areas. FedEx has guaranteed next day delivery to most of southern Canada.

Shipping outside of Canada can be done, but is sometimes complex. Please call or e-mail for details.

Taxes    Top

All Canadian orders will be charged either 5% for the Goods and Services Tax (GST) or an amount equivalent to the HST in the province where the order is being sent. For example if your order is being sent to Ontario, 13% HST will be added or if your order is being sent to Nova Scotia, 15% HST will be added.

Return Policy    Top

Satisfaction guaranteed or money refunded.

If you are unhappy with your gemstone purchase, for any reason, please return it within 14 days for a refund (less the original shipping fee). Please contact me prior to returning any gemstone for shipping instructions. (Purchaser is responsible for return shipping charges and insurance.)

A refund for the purchase price less shipping costs will be sent to you as soon as the gemstone(s) is received. No returns can be accepted if I have not received the gems within 14 days or have not been contacted prior to the shipment's return. Please return gemstone(s) by the same carrier used to send the gems originally (insured mail or Federal Express) and insure the shipment for its full value.

All returns should be sent to: